# Voice Reminder — Support
Published URL: _(add your Notion public URL here after publishing)_
Effective date: May 30, 2026
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## Contact Us
For product support, account help, subscriptions, or data deletion, email us at:
**[email protected]**
We aim to respond within **2–3 business days** (Monday–Friday). For urgent App Store billing issues, Apple may resolve them faster through your Apple ID subscription settings.
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## About the App
**Voice Reminder** is a voice-first reminder app for messy real-life reminders. Speak naturally, review the title, time, notes, and other important details, then save safely with calendar views, repeats, search, and local notifications.
| | |
| ------------- | ------------------------------------------------------- |
| **App name** | Voice Reminder |
| **Bundle ID** | `com.ai-reminder.app` |
| **Platforms** | iOS (primary); Android identifiers exist in the project |
| **Languages** | English, Simplified Chinese, Spanish |
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## Legal
- [Privacy Policy](<https://enchanted-airship-8ab.notion.site/Privacy-Policy-36ab791ca8c680268bfef436ca17d563>)
- [Terms of Use](<https://enchanted-airship-8ab.notion.site/Terms-of-Use-36ab791ca8c6805bac41d98ed74e2bc8>)
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## FAQ
### Can I use the app without signing in?
Yes. Without signing in, reminders stay on your device. Sign in to sync reminders to the cloud across your devices.
### Notifications not working?
Please check:
1. **iOS Settings** → Notifications → Voice Reminder → allow notifications
2. In-app notification settings for each reminder
3. Focus or Do Not Disturb modes
4. Whether the reminder time is still valid or was deleted
### Voice reminder parsing is wrong?
Voice and AI parsing can be imperfect, especially when speech is noisy, corrected mid-sentence, or intentionally vague. Review title, date, time, notes, and repeat settings before saving. If a reminder has no exact time yet, save it as an unscheduled reminder and add the time later. In noisy environments, try a different voice mode in Settings (on-device vs full cloud recognition).
### Free vs Voice Reminder Pro?
The free plan includes a monthly AI voice quota. **Voice Reminder Pro** is an optional subscription that may include benefits such as expanded AI voice usage, cloud sync, and full cloud recognition in noisy environments (as shown in the app).
### Can I use it for emergencies?
**No.** Notifications may be delayed or fail due to system permissions, network conditions, service status, or device behavior. Do not rely on Voice Reminder for emergencies, medical, legal, financial, or safety-critical deadlines.
### Is Android available?
iOS is the primary release today. Android identifiers exist in the project; availability depends on release plans.
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## Subscriptions & Billing
Voice Reminder Pro is subscribed through the **Apple App Store** and entitlement status is managed by **RevenueCat**.
- **Purchase / upgrade:** Open the app → **Profile** → **Pro** → Upgrade
- **Restore purchases:** Profile → Pro → **Restore purchases**
- **Manage or cancel:** iPhone **Settings** → tap your Apple ID at the top → **Subscriptions** → select Voice Reminder
- You may also open Apple subscription management from the in-app Pro screen when available
Deleting your Voice Reminder account **does not** automatically cancel Apple billing. Cancel in Apple ID subscription settings if you do not want renewal charges.
Refunds are handled by **Apple** according to App Store policies, not directly by us.
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## Account & Data
### Sign-in options
- **Sign in with Apple** (iOS)
- **Sign in with Google**
- Use the app without signing in (local data only)
### Delete account and data
1. Open the app → **Profile** → **Account** → **Delete account**
2. Confirm when prompted. This deletes your app account and account-linked cloud reminder data, and clears local app data after deletion completes.
3. If the in-app flow fails, email **[email protected]** with the account email and a short description of the issue.
### Clear local data only
Use the clear-local-data option in Profile (wording may vary in the app).
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## Permissions
| Permission | Purpose |
| -------------------------------- | ----------------------------------------------------------------------------------------------------- |
| **Microphone** | Record voice so the app can prepare reminder details for review |
| **Speech recognition** | Convert speech to text for reminder parsing and confirmation |
| **Notifications** | Alert you at scheduled times |
| **Photo library** (if requested) | Some system or third-party components may request access when attaching metadata; not core to the app |
You can revoke these permissions anytime in iOS **Settings**; related features may stop working.
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## Feedback & Bug Reports
When contacting us, please include when possible:
- Device model and iOS version
- App version (Profile or About screen)
- Steps to reproduce and screenshots if helpful
- Whether you are signed in and whether you have an active Pro subscription
- Approximate time the issue occurred
This helps us reproduce and fix issues faster.
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## Notes for App Review
Reviewers can verify the following in the app:
| Feature | Path |
| ---------------------- | ------------------------------------------ |
| Sign in | Profile → Sign in |
| Subscription upgrade | Profile → Pro → Upgrade |
| Restore purchases | Profile → Pro → Restore purchases |
| Delete account | Profile → Account → Delete account |
| Privacy Policy / Terms | Profile or first-run privacy consent links |
If login-gated behavior needs review, provide a demo account in review notes, or note that Apple / Google sign-in can be used for testing.
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## Changes
We may update this Support page from time to time. Material changes will be reflected in the effective date above and may be noted in the app or App Store listing.
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**Voice Reminder** · Bundle ID `com.ai-reminder.app` · © 2026